1. Before asking questions – PLEASE refer to “Shipping / Ordering” information page.
2. Sending repeated, multiple emails or phone calls will not encourage a faster response, as I work a full-time job away from home and my response time depends on my current patient load and patient schedule. Emails WILL be answered as quickly as possible, but I cannot often get to my office until Fridays or the weekend.
3. PLEASE PLEASE do not place an order with a DEADLINE without making PRIOR ARRANGEMENTS IN ADVANCE !! Do not submit an order and then request a refund or special arrangement 2 weeks into the standard 4-8 week completion / delivery period. Once the order is placed and put into processing, we pay our seamstresses UP-FRONT IN ADVANCE to purchase the materials and begin the labor to create the garment or product. We CANNOT refund the payment once it has been processed. If you DID NOT make prior arrangements for orders that have DEADLINES, we cannot refund the payment or make special arrangements AFTER the fact. Most of our girls are Old Order and do not have telephone, so we can only reach them by snail-mail or by driving to their various homes, so it if you did not make PRIOR ARRANGEMENTS IN ADVANCE for an order with a deadline, DO NOT ask for changes to be made or refund!!
4. Once the order has been placed the customer receives a confirmation receipt via email for their records. We DO NOT communicate again with the customer during the 4-8 week period (or other arranged time frame) until the order is ready for shipping. We do not send updates on the process of the order for the reasons above. When the order is completed, our girls will contact us by phone or snail-mail to come pick-up the completed product(s). The customer will receive a SHIPPING NOTIFICATION BY EMAIL when the order is SHIPPED. No other further communication is required during the processing period.
5. PLEASE PLEASE PLEASE read the “Shipping / Ordering Information” page BEFORE PLACING YOUR ORDER OR BEFORE SUBMITTING A QUESTION ABOUT YOUR ORDER
